Frequently Asked Questions

Where are THE-ARE garments made?

We are very proud to be able to design, develop and manufacture all the garments in our workshop in Valencia, Spain. The city where we were born. From here we also prepare the packages and send them all over the world!

All our designs start from scratch: an idea. The garments are inspired by you, by you. When designing our clothes we think about what you are going to do, where you are going to go, how you are going to have fun, how you are going to fall in love... and we make the clothes so that you always wear the latest trends, comfortable and beautiful!

Can I find THE-ARE in a physical store?

Yes, we have physical stores and our own corners in El Corte Inglés, where we will be happy to assist you.

Click here and see where we are.

As you ask us if we will open in more cities you encourage us more and more to do so. We ask you to be patient because we hope to do it soon. We are already thinking about what will be the next opening!

In which countries can I buy online?

Our main destinations are Spain, Portugal, France, Italy, Germany and the United Kingdom. But you can buy THE-ARE from anywhere in the world.

Read our shipping policies to learn more by clicking here.

In which languages can I request customer service?

Currently, our customer service covers the following languages: Spanish and English.

Are the prices of the online store and the physical points of sale the same?

Yes, but if there is any difference between the prices shown on the Web and those marked on the garment labels, the correct price will always be the one on the labels.

Can I make an exchange or return of an online order?

Yes, click here for more information.

Can I make an exchange or return in-store for an order I purchased online?

Yes, click here for more information.

Pre-order / On-demand

If you want to know what it means to buy "pre-order" and "on-demand", click here.

Will we restock items marked "out of stock"?

If an item is out of stock, you can ask us to let you know when it is restocked. It's very easy: just leave your email in the box that says "OUT OF STOCK! Do you want to be notified?", inside the product you want. And then when it is available again, we will send you an e-mail to let you know. If we were not going to produce more, we would remove it from the web.

Will I receive the same product I see in the picture?

Yes, except for those products with artisanal processes in which there could be a minimal difference in the finish.

Is it possible to receive periodic information in my e-mail with the latest news and offers from THE-ARE?

Yes, just subscribe to THE-ARE NEWSLETTER by filling out the form at the bottom of every page and you will receive information about THE-ARE's latest news, special discounts, editorials and events.

Can I unsubscribe from THE-ARE Newsletter?

Yes, you can unsubscribe by clicking on the corresponding link at the end of each Newsletter, after which you must enter your e-mail address and click on "UNSUBSCRIBE".

*Please note that the Newsletter unsubscription process may take up to 48 hours after the request.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the section My account > Forgot your password? Fill in the fields and you will receive a new password.

How can I be sure that I have made the right purchase?

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please check your spam folder. If you do not find it in your spam folder, please contact us through our Customer Service department by clicking here.

Can I know the status of my order?

Yes, go to the "Orders placed" section of "Your Account" and you will be able to see the status of your order in real time.

If you have placed the order as a guest, you can check the status of your order and manage it from the confirmation email.

Can I cancel my order?

Yes, you can cancel your order by contacting our Customer Service department by clicking here as long as the order preparation process has not started or the order has already left our facilities.

You will have to tell us the name and surname from which the order was placed, email, order number and the reason why you want to cancel the order.

What should I do if I receive a defective item?

THE-ARE.com only sells items in perfect condition, so if exceptionally, you receive a garment with a defect, please contact our Customer Service department by clicking here to offer you the best solution.

What should I do if I receive the wrong item?

If on any occasion, by mistake, you receive an item that you did not order, we will solve it quickly. Please contact our Customer Service department by clicking here, so we can tell you how to proceed.

Is my personal information confidential?

All information you share with us is kept private and confidential by THE-ARE for the development, fulfillment and execution of the purchase contract, fulfill your requests and provide you with information about the products. See all the details in our Privacy Policy.

How can I contact the Customer Service Department?

You can send us your questions by clicking here.

Do I have to register to buy online?

At THE-ARE.com it is possible to make a purchase through the web as a guest, without having to create a user account in the online store.

From THE-ARE.com, we recommend you to have a user account, as it will facilitate the purchase by being able to save a book of preferred addresses, you will have a history of your orders, returns and invoices, as well as being able to track your orders in real time.

Can I place an order by phone?

Yes, you will need to call our Customer Service department by clicking here.