Preguntas frecuentes

¿Dónde se confeccionan las prendas de THE-ARE?

We are very proud to be able to design, develop and manufacture all the garments in our workshop in Valencia, Spain. The city where we were born. From here we also prepare the packages and send them all over the world!

All our designs start from scratch: an idea. The garments are inspired by you, by you. When designing our clothes we think about what you are going to do, where you are going to go, how you are going to have fun, how you are going to fall in love... and we make the clothes so that you always wear the latest trends, comfortable and beautiful!

¿Puedo encontrar THE-ARE en tienda física?

Yes, we have physical stores and our own corners in El Corte Inglés, where we will be happy to assist you.

Click here and see where we are.

As you ask us if we will open in more cities you encourage us more and more to do so. We ask you to be patient because we hope to do it soon. We are already thinking about what will be the next opening! 

¿En qué países se puede comprar online?

Our main destinations are Spain, Portugal, France, Italy, Germany and United Kingdom. But you can buy THE-ARE from anywhere in the world.

Read our shipping policies to learn more by clicking here. here.

In which languages can I request customer service?

Currently, our customer service covers the following languages: Spanish and English.

¿Los precios de la tienda online, y los puntos de venta físicos son los mismos?

Yes, but if there is any difference between the prices shown on the Web, and those marked on the labels of the garments, the correct price will always be the one on the labels.

¿Puedo hacer un cambio o una devolución de un pedido online?

Sí. Pulsa aquí, para más información.

Can I make an exchange or a return in store of an order I bought online?

Sí. Pulsa aquí para más información.

Pre-order / On-demand

Si quieres saber qué significa comprar en "pre-order" y en "on-demand", pulsa aquí.

¿Repondremos los artículos con indicación "agotado"?

If an item is out of stock, you can ask us to let you know when it will be restocked. It's very easy: just leave your email in the box that says "OUT OF STOCK! Do you want to be notified?", inside the product you want. And then when it is available again, we will send you an e-mail to let you know. If we were not going to produce more, we would remove it from the web.

Will I receive the same product I see in the picture?

Yes, except for those products with handmade processes in which there could be a slight difference in the finish.

¿Es posible recibir información periódica en mi e-mail con las últimas novedades y ofertas de THE-ARE?

Yes, you just have to subscribe to the "NEWSLETTER" of THE-ARE by filling out the form at the bottom of every page and you will receive information about the latest news, special discounts, editorials and events of the company. THE-ARE.

¿Puedo darme de baja de la Newsletter de THE-ARE?

Yes, you can unsubscribe by clicking on the link at the bottom of each Newsletter, after which you will have to enter your e-mail address and click on "UNSUBSCRIBE".

*Please note that the Newsletter unsubscription process may take up to 48 hours after the request.

¿Cómo recupero mi contraseña olvidada?

Si has olvidado tu contraseña, puedes recuperarla en el apartado Mi cuenta > Has olvidado tu contraseña?. Rellena los campos y recibirás una nueva contraseña.

¿Cómo puedo asegurarme de haber realizado bien mi compra?

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please check your spam folder. If you don't find it in your spam folder, please contact us through our Customer Service department by clicking here. here.

¿Puedo saber en qué estado se encuentra mi pedido?

Yes, go to the "Orders placed" section of "Your Account" and you will be able to see the status of your order in real time.

If you have placed the order as a guest, you can check the status of your order and manage it from the confirmation email.

¿Puedo cancelar mi pedido?

Yes, you can cancel your order by contacting our Customer Service department by pressing here as long as the preparation process has not started or the order has already left our facilities.

You will have to tell us the name and surname from which the order was placed, e-mail, order number and the reason why you want to cancel the order. 

¿Qué debo hacer si me llega un artículo defectuoso?

THE-ARE.com only sells items in perfect condition, so if, exceptionally, you receive a garment with a defect, please contact our Customer Service department by clicking here. here to offer you the best solution.

¿Qué debo hacer si me llega un artículo incorrecto?

If ever, by mistake, you receive an item that you did not order, we will solve it quickly. Please contact our Customer Service department by clicking here. hereso that we can tell you how to proceed.

¿Mi información personal tiene carácter confidencial?

All the information you share with us is kept private and confidential with THE-ARE for the development, fulfillment and execution of the purchase contract, to attend your requests and to provide you with information about the products. See all the details in our Privacy Policy.

How can I contact the Customer Service Department?

You can send us your questions by clicking here.

Do I have to register to buy online?

At THE-ARE.com it is possible to make a purchase through the web as a guest, without the need to create a user account in the online store.

From THE-ARE.com, we recommend you to have a user account, since it will facilitate the purchase by being able to save a book of preferred addresses, you will have a history of your orders, returns and invoices, as well as being able to track your orders in real time.

¿Puedo realizar un pedido por teléfono?

Yes, you will need to call our Customer Service department by pressing the following button here.